Jingle Jam Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

About Jingle Jam

Jingle Jam is a UK-based charity, registered with the Charity Commission of England and Wales, number 1200061. Our sole purpose is to raise funds and then grant those funds to other charities working in the fields of making the world a better place for children and young people.

Jingle Jam conducts its fundraising via its trading subsidiary Jingle Jam Promotions.

Our contact details:

  • By Post: c/o Fourth Floor, King William House, 13 Queen Square, BRISTOL, BS1 4NT, GB

  • By Email: contact@jinglejam.co.uk

What information we collect, use, and why

To carry out our work, we collect the following personal information so we can provide service updates and for marketing purposes:

  • Email addresses

  • Usernames (as provided to Tiltify)

Our lawful bases for collecting or using personal information for service updates or marketing purposes are Legitimate interest and Consent. 

We get the personal information from people directly, in one of the following ways:

  • When an individual makes a donation to Jingle Jam and provides their email address in order to do so. These individuals have a choice of opting in to receive marketing emails if they wish to. If they consent to receive marketing emails, we will add them to our general mailing list. 

  • When an individual registers to fundraise for Jingle Jam, in which case we will send them emails with important information about the Jingle Jam event to which they have registered - such as event news, fundraising tips, and information about the charity partners they will be raising money for. This is carried out on the basis of legitimate interest.

  • When an individual joins our mailing list, by opting to do so on our website, which we assume to mean consent.

We will only contact individuals with marketing emails while we have their consent to do so. Any individual can unsubscribe from our marketing email list at any time, either by contacting us directly, or by clicking unsubscribe on one of the emails.

Individuals that make a donation to Jingle Jam but do not consent to receiving marketing emails will occasionally receive important service update emails, for example an email thanking them for their donation, under the basis of legitimate interest. These individuals will not receive marketing emails. Any individual can unsubscribe from receiving any email at all from us including important service updates by contacting us directly or by clicking the unsubscribe link on any of the emails they receive.

How long we keep the information

We will continue to store the information for as long as Jingle Jam continues to run its annual fundraising event and we believe the individual remains interested to hear about Jingle Jam. We will review this annually.

Who we share information with

The information is held for us by our data processor Brevo, an email service provider. Their sole purpose is to help facilitate our email correspondence from Jingle Jam.

We have data sharing agreements in place with some of our charity partners, in order that we can share data either with them in two very specific instances:

  1. When an individual has registered to fundraise for a particular charity partner, and we need that partner to help us provide important information about fundraising for Jingle Jam and improve the fundraiser experience. Under legitimate interest the charity partner may only contact the individual with service information relevant to the Jingle Jam event to which the individual has registered as a fundraiser.

  2. When an individual has registered to fundraise for a particular charity partner and provided consent for us to share their personal data with that charity partner for the purposes of receiving marketing information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF

Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint

Last updated

14th August 2024